{"id":17648,"date":"2024-01-15T00:00:39","date_gmt":"2024-01-15T00:00:39","guid":{"rendered":"https:\/\/www.sandler.com\/?p=17648"},"modified":"2024-01-09T17:10:16","modified_gmt":"2024-01-09T17:10:16","slug":"succeed-customer-service-superpower-louie-gravance","status":"publish","type":"post","link":"https:\/\/sandler.com\/podcasts\/succeed-customer-service-superpower-louie-gravance\/","title":{"rendered":"How to Succeed at Making Customer Service a Superpower With Louie Gravance"},"content":{"rendered":"<p><strong>Join Mike Montague and Louie Gravance as they dive into the secrets of making customer service a superpower. <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Louie, a longtime Walt Disney Company employee with over 25 years of experience at the Disney Institute in Orlando, Florida, shares insights from his distinguished career in designing live experiences. Tune in as they discuss the transformative nature of service, the importance of exceeding customer expectations, and the power of creating moments of spontaneity. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don&#8217;t miss this episode filled with valuable lessons from Louie&#8217;s book, &#8220;Service is a Superpower: Lessons Learned in the Magic Kingdom&#8221;.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Join us on <strong>March 20th<\/strong> at the <strong>Sandler Summit<\/strong> for more insights. Tickets available at <a href=\"\/summit\"><strong>sandler.com\/summit<\/strong><\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tune in now and discover how to make customer service your superpower!<\/span><\/p>\n<p><b>Key Topics &amp; Timestamps<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">00:00:12 &#8211; Making Customer Service a Superpower Through Improv and Spontaneity<\/span><\/li>\n<li><span style=\"font-weight: 400;\">00:07:51 &#8211; Sales Techniques and the Importance of Listening<\/span><\/li>\n<li><span style=\"font-weight: 400;\">00:11:56 &#8211; Creating Emotional Connections With Customers Through Storytelling and Branding<\/span><\/li>\n<li><span style=\"font-weight: 400;\">00:19:19 &#8211; The Impact of a Sales Training Organization<\/span><\/li>\n<li><span style=\"font-weight: 400;\">00:23:36 &#8211; Customer Expectations and Disney Magic<\/span><\/li>\n<li><span style=\"font-weight: 400;\">00:30:46 &#8211; Customer Service and Leadership Insights<\/span><\/li>\n<\/ul>\n<p><b>Key Takeaways<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Service is not just performative; it is transformative.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">All service is performative; there&#8217;s no business but show business.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Cataloging successful interactions creates the illusion of spontaneity.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Understanding clients&#8217; emotional connections to the brand or product is vital.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Bringing theatrical elements into the business world creates memorable experiences.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Clients will always find what they&#8217;re looking for; set positive expectations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Understand the audience (clients) and what they need in the &#8220;show.&#8221;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Acknowledging and learning from mistakes contributes to personal and professional growth.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">&#8220;You can build, dream, design, and create the most fantastic place in the world, but it takes people to make that dream a reality.&#8221;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The reciprocal relationship: making the company stronger benefits the client as well.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Service goes beyond creating memories; it leaves a lasting impact on individuals and organizations.<\/span><\/li>\n<\/ul>\n<p><strong>SUBSCRIBE: <a href=\"https:\/\/www.youtube.com\/@SandlerWorldwide\">https:\/\/www.youtube.com\/@SandlerWorldwide<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join Mike Montague and Louie Gravance as they dive into the secrets of making customer service a superpower. Louie, a longtime Walt Disney Company employee with over 25 years of experience at the Disney Institute in Orlando, Florida, shares insights from his distinguished career in designing live experiences. Tune in as they discuss the transformative&#8230;<\/p>\n","protected":false},"author":167,"featured_media":17649,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1204],"tags":[1170,1463,1410,1043,1337,1484,1261],"class_list":["post-17648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcasts","tag-building-relationships","tag-customer-experience","tag-customer-journey","tag-customer-service","tag-how-to-succeed","tag-podcasts","tag-sales-communication"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Succeed at Making Customer Service a Superpower With Louie Gravance - Sandler<\/title>\n<meta name=\"description\" content=\"Join Mike Montague and Louie Gravance in this How to Succeed episode as they dive into the secrets of making customer service a superpower.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandler.com\/podcasts\/succeed-customer-service-superpower-louie-gravance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Succeed at Making Customer Service a Superpower With Louie Gravance - 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