{"id":12855,"date":"2021-07-13T18:22:52","date_gmt":"2021-07-13T18:22:52","guid":{"rendered":"https:\/\/sandler.dsstaging2.com\/case-study\/customer-success\/"},"modified":"2023-09-07T03:52:05","modified_gmt":"2023-09-07T03:52:05","slug":"customer-success","status":"publish","type":"post","link":"https:\/\/sandler.com\/programs\/customer-success\/","title":{"rendered":"Customer Success Training: Leadership &#038; Professional Development"},"content":{"rendered":"\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#Customer_Success\" >Customer Success<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#Achieving_real_customer_success\" >Achieving real customer success.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#i\" >\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#i-2\" >\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#i-3\" >\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#i-4\" >\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#Transform_your_customer_success_professionals_into\" >Transform your customer success professionals into<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#Start_a_conversation\" >Start a conversation.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/sandler.com\/programs\/customer-success\/#Take_the_next_step\" >Take the next step.<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Success\"><\/span><strong>Customer Success<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Get to know why so many companies select Sandler for their Customer Success learning and development programs.<\/p>\r\n<p><a role=\"button\" href=\"\/connect-with-us\/\" target=\"_blank\" rel=\"noopener\"> Connect with Sandler <\/a><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"Achieving_real_customer_success\"><\/span><strong>Achieving real customer success.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Customer Success professionals wear many hats &#8211; from solving customer problems to identifying opportunities for new solutions, all leading to retention and growth of accounts. Highly capable CS professionals rank among a company&#8217;s most powerful assets but many have never had focused CS skills development training that will enable them to effectively carry out their mandate.<\/p>\r\n<h6><strong>The Customer Success Series is designed for customer success teams who:<\/strong><\/h6>\r\n<ul>\r\n<li>\r\n<h2><span class=\"ez-toc-section\" id=\"i\"><\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Are struggling to expand the relationship within their customers to the C-level.<\/p>\r\n<\/li>\r\n<li>\r\n<h2><span class=\"ez-toc-section\" id=\"i-2\"><\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Need to develop the techniques and tactics to navigate questions and objections more effectively.<\/p>\r\n<\/li>\r\n<li>\r\n<h2><span class=\"ez-toc-section\" id=\"i-3\"><\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Have had challenges with upselling and cross-selling.<\/p>\r\n<\/li>\r\n<li>\r\n<h2><span class=\"ez-toc-section\" id=\"i-4\"><\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Want to up-level their skills as a customer success professional.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h1><span class=\"ez-toc-section\" id=\"Transform_your_customer_success_professionals_into\"><\/span>Transform your customer success professionals into<span class=\"ez-toc-section-end\"><\/span><\/h1>\r\n<h6><strong>confident, consultative advisors<\/strong> who can identify hidden opportunities and convert them into ongoing revenue, client growth, and retention.<\/h6>\r\n<h6><strong>You can expect to:<\/strong><\/h6>\r\n<ul>\r\n<li>Develop a Mental Framework for Success<\/li>\r\n<li>Elevate the Customer Success Manager&#8217;s Status into C-Suite<\/li>\r\n<li>Find the Real Meaning in a Client&#8217;s Request<\/li>\r\n<li>Manage Relationships and Communications Effectively<\/li>\r\n<li>Lead Productive Conversations<\/li>\r\n<\/ul>\r\n<p><img decoding=\"async\" title=\"Customer Success Training Program - Sandler Training\" data-src=\"https:\/\/sandler.com\/wp-content\/uploads\/2022\/10\/Customer-Success-Training.png\" alt=\"Customer Success Training Program - Sandler Training\" width=\"994\" height=\"1024\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 994px; --smush-placeholder-aspect-ratio: 994\/1024;\" \/><\/p>\r\n<h5><strong>A predictable and logical retention, cross-selling, and up-selling plan.<\/strong><\/h5>\r\n<p>The Customer Success program is built on the Sandler foundation but geared specifically toward the CSM role and can include all or some of the areas shown depending on the needs of your team.<\/p>\r\n<ul>\r\n<li>Develop a Mental Framework for Success<\/li>\r\n<li>Elevate the CSM&#8217;s Status into C-Suite<\/li>\r\n<li>Find the Real Meaning in a Client&#8217;s Request<\/li>\r\n<li>Manage Relationships and Communications Effectively<\/li>\r\n<li>Lead Productive Conversations<\/li>\r\n<\/ul>\r\n<h2><span class=\"ez-toc-section\" id=\"Start_a_conversation\"><\/span>Start a conversation.<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Empower your Customer Success team by providing them with a comprehensive set of skills, strategies and the mindset to succeed.<\/p>\r\n<p><a role=\"button\" href=\"\/connect-with-us\/\" target=\"_self\" rel=\"noopener\"> Connect with Sandler <\/a><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"Take_the_next_step\"><\/span>Take the next step.<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Get to know why so many companies select Sandler for their Customer Success learning and development programs.<\/p>\r\n<p><a role=\"button\" href=\"\/connect-with-us\/\" target=\"_blank\" rel=\"noopener\"> Connect with Sandler <\/a><\/p>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":12857,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1046],"tags":[1463,1024],"class_list":["post-12855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-programs","tag-customer-experience","tag-sales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Success | Sandler Training &amp; Professional Development<\/title>\n<meta name=\"description\" content=\"Boost growth and turn leads into long-term revenue with Sandler&#039;s tailored customer success training. 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