{"id":12435,"date":"2020-08-19T15:23:25","date_gmt":"2020-08-19T15:23:25","guid":{"rendered":"https:\/\/sandler.dsstaging2.com\/case-study\/how-to-succeed-at-customer-service-podcast\/"},"modified":"2022-10-24T22:34:53","modified_gmt":"2022-10-24T22:34:53","slug":"how-to-succeed-at-customer-service-podcast","status":"publish","type":"post","link":"https:\/\/sandler.com\/podcasts\/how-to-succeed-at-customer-service-podcast\/","title":{"rendered":"How to Succeed at Customer Service"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Mike Montague interviews Ray Setter on How to Succeed at Customer Service.&nbsp;<strong>Find Ray on LinkedIn here:&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/ray-setter-6a550a146\/\">https:\/\/www.linkedin.com\/in\/ray-setter-6a550a146\/<\/a><\/strong>.&nbsp;In this episode:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The best attitude, behavior, and technique for How to Succeed at Customer Service<\/li><li>What do we mean by customer service?<\/li><li>The only reason you\u2019re in business is your customers<\/li><li>It\u2019s about solving problems<\/li><li>A positive attitude doesn\u2019t guarantee a sale<\/li><li>The first rule of life is to have a good time<\/li><li>Be ready to take care of the customer right now<\/li><li>Do your difficult tasks early<\/li><li>Ask questions<\/li><li>Don\u2019t speak just to fill the silence<\/li><li>Figure out your customer&#8217;s DISC and adapt to it<\/li><li>Don\u2019t pounce<\/li><li>It\u2019s ok to fail<\/li><\/ul>\n\n\n\n<p>The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe.&nbsp;<strong>Find white papers, webinars, and more in our free Sandler E-Learning Library:&nbsp;<a href=\"https:\/\/www.sandler.com\/sell\">https:\/\/www.sandler.com\/sell<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mike Montague interviews Ray Setter on How to Succeed at Customer Service.<\/p>\n","protected":false},"author":167,"featured_media":12436,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1204],"tags":[1463,1043,1484],"class_list":["post-12435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcasts","tag-customer-experience","tag-customer-service","tag-podcasts"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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