{"id":10270,"date":"2019-10-01T10:48:31","date_gmt":"2019-10-01T10:48:31","guid":{"rendered":"https:\/\/sandler.dsstaging2.com\/case-study\/retail-success\/"},"modified":"2023-10-26T16:35:02","modified_gmt":"2023-10-26T16:35:02","slug":"retail-success","status":"publish","type":"post","link":"https:\/\/sandler.com\/sandler-books\/retail-success\/","title":{"rendered":"Retail Success in an Online World"},"content":{"rendered":"\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandler.com\/sandler-books\/retail-success\/#Retail_Success_in_an_Online_World\" >Retail Success in an Online World<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandler.com\/sandler-books\/retail-success\/#BUY_THE_BOOK\" >BUY THE BOOK<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandler.com\/sandler-books\/retail-success\/#GRAB_YOUR_FREE_SAMPLE_CHAPTER\" >GRAB YOUR FREE SAMPLE CHAPTER<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"Retail_Success_in_an_Online_World\"><\/span>Retail Success in an Online World<span class=\"ez-toc-section-end\"><\/span><\/h1>\r\n<p><strong>How to compete and win in the Amazon era.<\/strong><\/p>\r\n<p>If technology and economy shifts are affecting your retail sales, learn how to capture and keep loyal, happy clients while successfully competing against the online world.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Rob Fishman<\/strong><\/p>\r\n<p>Rob Fishman possesses a varied business and management background gained over 35 years in the fields of retail, the performing arts, consulting, and training. He holds a degree in Fine Arts, and is the former president of a successful retail jewelry firm based in New York. Today, as a sales training expert, keynote speaker, and sales management and leadership consultant, Rob shares his passion for mentoring people and helping them to reach their full potential. He has helped firms large and small, in more than 50 industries, to significantly improve their sales and business results through Sandler Training\u2019s unique process of reinforcement training and attitudinal and behavioral change.<\/p>\r\n<p><strong><a href=\"https:\/\/www.linkedin.com\/in\/antoniogarrido\/\">LinkedIn<\/a><\/strong><\/p>\r\n<blockquote>\r\n<p><strong>A Real Breakthrough<\/strong><\/p>\r\n<p>&#8220;Using the principles Rob shared with us, our closing rate in face-to-face interactions with prospective customers has risen by 25%, and the deals we are closing are larger. We\u2019re doing a better job of qualifying, we\u2019re disengaging from people who were just going to buy online anyway, and we\u2019re focused on adding value to the people who really are looking for a partner..&#8221;<\/p>\r\n<h5>Michael Lichtenstein | Owner and Principal Designer The Lighting Gallery<\/h5>\r\n<\/blockquote>\r\n<p><strong>The definitive resource<\/strong><\/p>\r\n<p>Can face-to-face retailers succeed in an online world? Yes!<\/p>\r\n<ul>\r\n<li><strong>Part 1:<\/strong> Take control of the prospectDirect and nurturing interaction with a customer or prospect is a critical part of a tested and repeatable in-person selling process.\u00a0<\/li>\r\n<li><strong>Part 3:<\/strong> Nurture and engage for retentionNever to be entirely replaced by a mouse-click or online experience, retail continues to be part of the shopping landscape.\u00a0<\/li>\r\n<li><strong>Part 2:<\/strong> Follow a proven &#8220;no-pressure&#8221; selling processSupport someone facing a problem through in-person guidance to create a successful purchase outcome.\u00a0<\/li>\r\n<li><strong>Part 4:<\/strong> Best practices for in-store interactionsEnsure your visitors are receptive to working with you in-person by harnessing the basic human need for personalized interaction.\u00a0<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"BUY_THE_BOOK\"><\/span><a href=\"https:\/\/www.amazon.com\/gp\/product\/0578517272\" target=\"_blank\" rel=\"noopener\"><strong>BUY THE BOOK<\/strong><\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>With all the technological and economic shifts leading to significant change in the world of retailing, it\u2019s important to understand what really works &#8212; as well as what really doesn\u2019t &#8212; in the current retail selling environment. Surviving and thriving in this market means not just meeting, but exceeding, customer expectations. In this book, you learn what makes that possible: a nurturing relationship\u2026combined with a tested, repeatable, zero-pressure sales process.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"GRAB_YOUR_FREE_SAMPLE_CHAPTER\"><\/span><strong>GRAB YOUR FREE SAMPLE CHAPTER<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Succeed in the Online World.<\/p>\r\n<p><em>We will email you instructions on how to access your content and other important information.<\/em><\/p>\r\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    region: \"na1\",\r\n    portalId: \"21604003\",\r\n    formId: \"3dbfef2e-e734-4aec-ae12-3208ed8cfdcc\"\r\n  });\r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Learn how to capture and keep loyal, happy clients while successfully competing against the online world.<\/p>\n","protected":false},"author":89,"featured_media":10271,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1045],"tags":[1482,1040,1033,1034],"class_list":["post-10270","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sandler-books","tag-book","tag-growth","tag-leadership","tag-performance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Retail Success in an Online World Book by Rob Fishman | Sales | Sandler Training<\/title>\n<meta name=\"description\" content=\"Download a free chapter or get the book to learn how to successfully compete against the online world with Retail Success in an Online World.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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